Official TIPS Alcohol Certification Blog
September 20, 2021

To-Go Helps Keep Establishments Alive, But Don’t Forget the Training!

Nearly every state has approved “to-go” cocktail regulations to help establishments stay afloat. In July, two Utah lawmakers sent a letter to the governor requesting a “meaningful policy response… to keep individuals and families as safe as possible.” With the number of COVID-19 cases increasing in several states, restrictions on restaurants and bars are being implemented again for public safety. In response to these changes, TIPS released eTIPS Off Premise and Delivery, a web-based training and certification program designed specifically for people who work in establishments where alcohol delivery or takeout is available. This program applies to liquor, grocery, and convenience stores as well as bars and restaurants that offer alcohol delivery and/or takeout services. In addition, eTIPS Off Premise and Delivery provides health and safety best practices for both employers and employees.

According to an advisory posted in May by the California Department of Alcoholic Beverage Control (ABC), an April investigation discovered that “third-party delivery services are routinely delivering alcoholic beverages to minors.” The Washington Post recently reported that Jacob Appelsmith, California’s ABC director, said that the department ordered approximately 200 alcoholic beverages over the span of several weekends and had them delivered to individuals including decoys under 21 years old. While bars and restaurants logged a 25% failure rate, meaning they sold to a minor a quarter of the time, delivery apps logged a “much worse” 80% failure rate. In 4 out of 5 instances, a minor could successfully order an alcoholic beverage through a delivery app. Over the past three months, alcohol delivery and takeout sales have increased, bringing more attention to the challenges associated with these services, such as deliveries to underage customers.

The eTIPS Off Premise and Delivery certification course trains employees and delivery personnel on how to recognize when a guest is intoxicated or underage. The course includes strategies on selling and delivering alcohol legally, delivery and curbside pick-up policies, handling a refusal situation, and checking ID. Through relevant content and thought-provoking video scenarios, the 3-hour course challenges employees to re-evaluate the way they sell and deliver alcohol to their customers. Participants complete an assessment at the end of the course to demonstrate mastery and earn TIPS certification. eTIPS training is a self-paced, innovative approach to alcohol seller and delivery training. It allows participants to obtain practical and valuable training anywhere and at any time. To learn more, click here

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